The Art of Delighting Your Clients

The Art of Delighting Your Clients A couple of items for your consideration. First up relates to that all important concept of delighting clients and of how you might go about turning the concept into reality. Next up, which shouldn’t be a surprise, is an accounting item, from your certified chartered accountant. This time on monitoring your Profit and…

7 Practical Business Considerations…

7 Practical Business Considerations… Here are some fairly practical business actions from your chartered accountant you can take to improve both the customer’s experience and to track various actions you have taken in your business. I’m also pleased to announce our new accountant, Nancy Tran, who joined us recently. 1. A Case of a Nice Surprise for…

Eliminating those little annoying, profit-draining mistakes

Eliminating those little annoying, profit-draining mistakes I’m sure we have all had moments when you are thinking “I’m so busy fixing yesterday’s mistakes that I don’t have time to think about tomorrow.” Little mistakes, frustrating mistakes, morale-sapping mistakes. Bloody mistakes! Not to mention profit-draining little mistakes. Should we tolerate this situation and accept it as inevitable? I,…