Turn on the Charm

Turn on the charm These days we are forever hearing about leadership. It’s the in word in many quarters. Yet, as your certified chartered accountant, to my mind it’s only part of the equation in creating effective teams. You need attitude – the right attitude of course. Here I’m talking about charisma – about turning on the charm.…

Profit – the Nuts and Bolts

Profit – the Nuts and Bolts When you look at your accounts or financial statements, can you read your profitability? Here are some things your certified chartered accountant suggests you look for: Gross Profit Gross Profit = Net Sales – Cost of Goods Sold On your Profit and Loss Statement, gross profit is the difference between revenue…

Great Team: Great Business

Great Team: Great Business That age old saying, ‘family first’, can also be true in the workplace. Your employees, your team, are much like a family unit, and without them you don’t really have a business. It may sound clichéd, but employees are much like the cogs of a wheel, each performing individual tasks to…

How To Effectively Respond To Customer Complaints

How To Effectively Respond To Customer Complaints Dealing with client complaints. There’s nothing more damaging to a business’s reputation than one that mishandles a customer’s complaint. We, your certified chartered accountant, also draw your attention to the pros and cons of Cash and Accrual accounting methods. The topic may seem dry, but it is important that you understand…

The Art of Delighting Your Clients

The Art of Delighting Your Clients A couple of items for your consideration. First up relates to that all important concept of delighting clients and of how you might go about turning the concept into reality. Next up, which shouldn’t be a surprise, is an accounting item, from your certified chartered accountant. This time on monitoring your Profit and…

Applying for the Wage Subsidy Extension

Applying for the Wage Subsidy Extension If you have suffered a revenue loss of at least 40% (previously 50%) over a 30-day period then you may be eligible for the Government’s Wage Subsidy. The eight-week Wage Subsidy Extension is available from now until 1 September 2020. Most NZ businesses are eligible to apply including: The self-employed Contractors…